Shipping policy

INSOMNIA APPAREL

Shipping & Pre-Order Policy

Effective Date: August 24, 2026

Last Updated: August 24, 2026

At Insomnia Apparel, we want you to know exactly what to expect after placing an order. This Shipping & Pre-Order Policy explains how orders are processed, when products are shipped, estimated delivery times, and how pre-order products work.

By placing an order through www.insomniaapparel.shop, you acknowledge and agree to the terms of this policy.

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1. Order Processing

Orders are processed after payment has been successfully received.

In-Stock Products

Products listed as In Stock are already available for fulfillment.

Please allow approximately:

1–5 business days for order processing and preparation before your package is shipped.

Once your order ships, you will receive tracking information when available.

Business Days

Business days generally mean Monday through Friday, excluding major U.S. holidays.

Processing times may occasionally take longer during:

Product launches

Sales

Holiday seasons

Promotional events

High-volume order periods

Unexpected operational delays

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2. Shipping & Delivery Times

After an order has been processed and shipped, delivery time depends on the shipping method selected at checkout and the carrier responsible for the shipment.

Estimated delivery times are estimates, not guaranteed delivery dates, unless a guaranteed service is specifically offered at checkout.

As a general guideline:

Standard Shipping: approximately 3–7 business days after shipment

Expedited Shipping: approximately 1–3 business days after shipment, depending on the service selected

Shipping time does not begin when an order is placed. Shipping time begins after the order has completed processing and has been handed to the shipping carrier.

For example:

Order placed → 1–5 business days processing → package ships → estimated carrier transit time begins

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3. Pre-Order Products

Certain Insomnia Apparel products may be offered as PRE-ORDER products.

A pre-order product is an item that is being sold before the product is physically available for immediate shipment.

Pre-orders allow Insomnia Apparel to determine demand and secure or manufacture inventory before the product is ready to ship.

IMPORTANT: PLEASE READ BEFORE PURCHASING A PRE-ORDER

If you purchase a product labeled PRE-ORDER, your order will not ship immediately.

The product page will identify the expected pre-order fulfillment or shipping timeframe whenever that information is available.

Customers should review the product page carefully before completing checkout.

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4. Pre-Order Delivery Timeline

Pre-order products generally require additional time because inventory may need to be manufactured, received, inspected, packaged, and prepared for shipment.

Unless a different timeframe is specifically stated on the product page, please allow approximately:

4–12 weeks for pre-order fulfillment and shipment.

This timeframe is an estimate and may vary depending on the product, manufacturer, production schedule, inventory availability, quality-control process, and shipping conditions.

Example

If you purchase a pre-order product with an estimated fulfillment period of 8–10 weeks:

Week 0: Order is placed

↓

Weeks 1–10: Production / inventory fulfillment

↓

Product arrives and is prepared for shipment

↓

Order ships

↓

Carrier transit time begins

↓

Package is delivered

The 8–10 week estimate refers to the expected pre-order fulfillment period and does not necessarily include carrier transit time.

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5. Pre-Order Estimated Dates

When possible, Insomnia Apparel will provide an estimated shipping or fulfillment date on the individual product page.

Because pre-order products may depend on third-party manufacturing, production, freight, inventory availability, and other factors, estimated dates are not guaranteed.

If production or fulfillment is delayed, Insomnia Apparel may notify affected customers using the contact information provided with the order.

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6. Pre-Order Delays

Although Insomnia Apparel makes reasonable efforts to meet estimated timelines, pre-orders can occasionally experience delays.

Possible causes include:

Manufacturing delays

Material shortages

Supplier delays

Quality-control issues

Production changes

Freight delays

Customs delays

Carrier delays

Weather

Natural disasters

Government restrictions

Other circumstances outside Insomnia Apparel’s reasonable control

If a significant delay occurs, Insomnia Apparel will make reasonable efforts to provide customers with an updated estimated timeframe.

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7. Orders Containing Both In-Stock and Pre-Order Products

If an order contains both in-stock products and pre-order products, the order may be held until the pre-order product becomes available.

This means that purchasing an in-stock item together with a pre-order item may result in the entire order shipping together.

If you want your in-stock items sooner:

We recommend placing a separate order for the in-stock products.

This allows the in-stock order to be processed and shipped independently from the pre-order.

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8. Pre-Order Payment

Unless otherwise stated at checkout, payment for a pre-order is collected when the order is placed.

By purchasing a pre-order, you authorize Insomnia Apparel to process payment for the order before the product is ready to ship.

The pre-order product page should clearly identify that the item is a pre-order before purchase.

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9. Pre-Order Cancellations & Refunds

Because pre-order products may be ordered, manufactured, or reserved based on customer demand, cancellation and refund eligibility may differ from standard in-stock products.

Any cancellation or refund terms applicable to a specific pre-order will be disclosed on the product page or in the applicable refund policy.

Customers should review the applicable Return & Refund Policy before purchasing.

If Insomnia Apparel cancels a pre-order because the product cannot reasonably be fulfilled, customers will be notified and will receive any refund required under the applicable policy and law.

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10. Address Accuracy

Customers are responsible for providing an accurate shipping address at checkout.

Please review your:

Name

Street address

Apartment/unit number

City

State

ZIP code

Phone number

Email address

before completing your order.

Insomnia Apparel is not responsible for delays or additional costs caused by an incorrect or incomplete shipping address provided by the customer.

If you notice an address error, contact Insomnia Apparel as soon as possible.

We cannot guarantee that an address can be changed after an order has entered processing or been shipped.

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11. Tracking Information

When tracking information is available, it will be provided to the email address associated with the order.

Tracking information may take some time to update after a package has been transferred to the shipping carrier.

A tracking number showing that a label has been created does not necessarily mean that the package is already in transit.

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12. Lost, Stolen, or Damaged Packages

Once a package has been transferred to the shipping carrier, delivery is subject to the carrier’s handling and delivery procedures.

If tracking shows that a package was delivered but you cannot locate it, customers should first:

Check the delivery location.

Check with household members or building management.

Check surrounding areas where the carrier may have left the package.

Contact the shipping carrier.

Contact Insomnia Apparel if additional assistance is needed.

Insomnia Apparel may assist with carrier inquiries when reasonably possible but cannot guarantee replacement or reimbursement for packages confirmed by the carrier as delivered.

If your package arrives damaged, document the condition of the package and products and contact Insomnia Apparel as soon as reasonably possible.

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13. Incorrect, Missing, or Damaged Items

If you receive:

The wrong product

The wrong size

A missing product

A damaged product

A product that appears defective

please contact Insomnia Apparel as soon as possible after delivery.

Include your order number and photographs when appropriate so the issue can be investigated.

Resolution may include a replacement, exchange, store credit, refund, or another appropriate remedy depending on the circumstances and applicable policy.

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14. International Shipping

If international shipping is offered, delivery times may vary significantly depending on the destination country, customs processing, carrier availability, and other factors.

Customers may be responsible for applicable:

Customs duties

Import taxes

Brokerage fees

Other government-imposed charges

These charges may not be included in the product price or shipping charge unless specifically stated at checkout.

Insomnia Apparel does not control customs processing times.

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15. Shipping Delays Beyond Insomnia Apparel’s Control

Insomnia Apparel is not responsible for delays caused by circumstances outside its reasonable control, including:

Severe weather

Natural disasters

Government actions

Carrier disruptions

Transportation interruptions

Customs delays

Labor disruptions

Manufacturing delays

Supplier delays

Public emergencies

Other unforeseen circumstances

Such circumstances may affect estimated processing or delivery dates.

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16. Pre-Order Transparency Notice

PLEASE READ BEFORE PURCHASING

Products marked PRE-ORDER are not immediately available for shipment.

By purchasing a pre-order product, you acknowledge that:

The product may not currently be in stock.

Your order may take several weeks to fulfill.

The estimated fulfillment timeframe will be displayed on the applicable product page whenever possible.

Estimated dates are not guaranteed unless expressly stated otherwise.

Manufacturing, supplier, freight, or other delays may occur.

Orders containing both pre-order and in-stock products may be held until the pre-order product is ready unless otherwise arranged.

You should purchase a pre-order only if you are comfortable waiting for the stated estimated timeframe.

Insomnia Apparel’s goal is to provide accurate information about expected fulfillment times and communicate significant delays as reasonably possible.

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17. Contact Us

For questions regarding shipping, tracking, pre-orders, or an existing order, please contact:

Insomnia Apparel

Website: www.insomniaapparel.shop

Email: insomnia apparel.shop@gmail.com

Customer Service Hours: 2am-11am

Please include your order number when contacting customer service regarding an existing order.

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18. Policy Updates

Insomnia Apparel reserves the right to update this Shipping & Pre-Order Policy when necessary.

The most current version will be posted on the website.

Last Updated: August 24, 2026

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